Terms and Conditions
& Privacy Policy

General Terms and Conditions of the studio of Kateřina Horová – Studio Equilibrium, ID No: 02576431

1. Basic Provisions
   1. These General Terms and Conditions govern the relationship between the provider of massage services and private yoga lessons at the studio of Kateřina Horová – Studio Equilibrium (hereinafter referred to as the “Provider”), ID No: 02576431, with establishment identification number: 1013207904, at the premises located at Opletalova 27, Prague 1, and the buyer of the provided services (hereinafter referred to as the “Customer”).
   2. The Provider offers massage and yoga services based on a valid trade license and documents certifying professional competence for the activities performed.
   3. By purchasing a gift voucher or by ordering a specific service date via telephone or electronically, the Customer agrees to these General Terms and Conditions of the Provider.
2. Ordering of Services
   1. Appointment Date
      An appointment must be arranged and booked in advance by telephone or electronically. The agreed-upon date is considered a binding order. The Provider reserves the appropriate time of the massage therapist or instructor for the Customer’s agreed-upon appointment.
   2. Rescheduling
      If for serious reasons you cannot attend the agreed-upon appointment for a massage or private yoga lesson, please inform us in advance by telephone or email, no later than 6 hours before the service is scheduled to begin. Rescheduling later than this will be considered a customer absence.
   3. Early Arrival
      The studio premises are not accessible at all times; a studio employee is always scheduled for the booked time. It cannot be guaranteed that customers will be admitted for a massage before their duly scheduled appointment time.
   4. Late Arrival
      If the customer arrives late, the service will be shortened by the amount of time they are late, without any right to a proportional reduction in price. Likewise, if the customer needs to shorten the service for time reasons once on-site, this shortened time will not be compensated, and the customer must pay the full price of the order. In the case of a longer delay (15 minutes or more) without a telephone notice, the customer’s appointment may be cancelled, and a cancellation fee will be applied as per the Price List.
   5. Customer’s Absence
      If the client fails to show up for the agreed appointment without notice, or cancels the service just before arrival, they are obliged to pay a cancellation fee according to the Price List. Until the cancellation fee is paid in full, the client will not be booked for further appointments; after payment of the fee, bookings will be accepted as standard again. In the case of absence or arrival for a massage with a delay of more than 15 minutes, the customer will be required to pay the value of the reserved time, equivalent to the price of the ordered massage.
   6. Refusal of Massage or Private Yoga Lesson
      A massage or private yoga lesson may be refused in the following cases:
      • a) The customer arrives with clear symptoms of infectious diseases
      • b) The customer arrives under the influence of alcohol or addictive substances
      • c) The customer arrives with medical health problems
      • d) The customer arrives in an unsatisfactory hygienic state
      • e) The customer behaves inappropriately during the booking process
      • f) The customer arrives in any other state in which the provider does not deem it appropriate to provide the service.
   7. Premature Termination of Service
      A massage or private yoga lesson may be terminated prematurely if:
      • a) The customer shows clear signs of an infectious disease during the session
      • b) The customer shows clear signs of being under the influence of alcohol or addictive substances during the session
      • c) The customer develops clear signs of health problems during the session
      • d) The customer behaves inappropriately despite repeated warnings during the session
   8. Customer’s Health Conditions
      The Customer is obliged to inform the Provider about their health problems, or even mere doubts about their health problems, for which the services should not be performed or are not suitable due to the risk of causing or worsening the Customer’s health complications, before ordering the service or before the service itself is performed. The Provider recommends that the Customer consults the suitability of the services with their physician in advance if they have any health problems. The Provider shall not be liable for any health complications that arise for the Customer as a result of health problems that the Customer failed to report or concealed before the service was performed.
   9. Accompaniment and Accessibility
      The person receiving the service may be accompanied by a maximum of one adult visitor. The studio is not equipped for the presence of children, baby carriages, dogs, persons in wheelchairs, or persons with otherwise limited mobility and orientation. The studio also does not have space for storing bicycles.
   10. Personal Belongings and Valuables
       Throughout the massage or private yoga lesson, the Customer’s belongings are stored in a designated place directly in the massage studio. Any theft by a third party is excluded, as only the customer and the massage therapist are present in the premises (one room). Customers bring valuables into the room at their own risk and are responsible for them.
   11. Customer’s Informed Consent
       Before the first massage or private yoga lesson, the customer is instructed about the health risks, indications, and contraindications. If they decide to undergo the service, they are clearly and freely giving their informed consent. If they deliberately conceal important health information, especially a contraindication, they bear full responsibility for all risks caused by the massage or exercise.
   12. Price List of Services
       The price list for services is available for viewing in the massage room, or on the website www.studio-equilibrium.cz. Prices are inclusive of VAT and all other fees.
3. Complaints about Services
   If you believe that the provided service has a defect (its scope or quality does not correspond to the agreed terms), you have the right to file a complaint in full compliance with the law (especially the Civil Code). If the defect is rectifiable, you can demand either a remedy or a reasonable discount on the price. If the defect cannot be rectified, you can demand a reasonable discount on the price. The fact that the service provided does not meet your subjective expectations cannot be a reason for a complaint. Please submit complaints about my services to the e-mail: info@studio-equilibrium.cz or at the address Opletalova 27, Prague 1, 160 00. Please include the following with your complaint: your contact details, a description of the defect, and your requested method of complaint resolution; and proof of service provision. I will handle the complaint without undue delay, no later than 30 days from its submission, unless we agree in writing on a longer period. When making a complaint, the customer must immediately inform the provider in writing via e-mail to info@studio-equilibrium.cz.
4. Gift Voucher
   1. Ordering a Voucher
      Vouchers can be ordered by phone or e-mail. After ordering, payment instructions for the chosen voucher will be sent to the customer’s e-mail address. Payment for the voucher is made only by bank transfer. After the payment is credited to the account, the customer will receive a unique code and booking instructions in .PDF format to their e-mail address.
   2. Use of a Gift Voucher
      A gift voucher can be used to pay for the type of service for which it was purchased – this information is always stated on the voucher. Payment with a gift voucher must be announced before the start of the massage to verify its validity – the unique voucher code must be provided for authorization.
   3. Value of a Gift Voucher
      Gift vouchers are always issued for a specific type and duration of massage, which is always stated on the voucher, and they fully cover the given service. If the client wishes to shorten the massage time to less than what the voucher was purchased for, the time difference will not be compensated or reimbursed to the client in any way. Additional services and services beyond the agreed scope will be paid for separately by the customer.
   4. Validity of a Gift Voucher
      The validity of the voucher is 12 months, and its specific duration is always stated in the e-mail.
   5. Premises for the Gift Voucher
      The gift voucher is valid for the premises for which it was purchased. However, due to the longer validity of the voucher, unforeseen situations may arise. The provider, therefore, reserves the right to rebook the buyer to another establishment within the same city without financial compensation, in the event of a sudden closure of the massage parlor at the original location for which the voucher was originally purchased.
   6. Due Date for Gift Voucher Payment
      The payment is due within 10 working days of sending the payment instructions to the customer’s e-mail. If the payment is not credited to the provider’s account by then, it is considered that the customer has cancelled the order.
   7. Forfeiture of a Gift Voucher
      A. If the customer fails to show up for the agreed appointment without proper notice, the voucher is forfeited in its full amount without compensation.
      B. Upon expiration, the gift voucher is forfeited in its full amount without compensation.
   8. Withdrawal from the Contract for Electronic Voucher Purchase
      When ordering online, the customer has the right to withdraw from the contract within 14 days of receiving the unused voucher. The withdrawal must be made in writing to the provider’s e-mail address info@studio-equilibrium.cz, stating your name and voucher number. The amount will be returned to the customer’s bank account from which it was paid, no later than 10 working days. If the customer uses the voucher within 14 days of its purchase, it is not possible to return the voucher after it has been redeemed.
   9. Out-of-Court Settlement of Disputes
      According to Act No. 634/1992 Coll., on Consumer Protection, the customer has the right to an out-of-court settlement of a consumer dispute. The customer is entitled to turn to the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, web: adr.coi.cz)[cite: 52]. An out-of-court settlement of a consumer dispute is initiated exclusively at the consumer’s request, and only if the dispute has not been resolved directly with the provider. The proposal can be submitted no later than one year from the date on which the consumer first exercised the right that is the subject of the dispute. The customer has the right to initiate an out-of-court settlement of a dispute online through the ODR platform available at the website ec.europa.eu/consumers/odr/.
5. Payment for Services
   Payment at the establishment is possible in cash or with a purchased gift voucher.
6. PERSONAL DATA PROTECTION
   1. The Provider, as a personal data controller, processes the following data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the ‘Regulation’)[cite: 58]:
      * first name and surname;
      * e-mail address;
      * if necessary, billing address
   2. The name, surname, e-mail address, and any billing address in the order form will be processed for the purpose of fulfilling the service contract, as well as for the purpose of keeping records of the contract and the possible exercise and defense of the rights and obligations of the contracting parties. Such processing is permitted by Art. 6(1)(b) of the Regulation – processing necessary for the performance of a contract, Art. 6(1)(c) of the Regulation – for compliance with a legal obligation of the controller, and Art. 6(1)(f) of the Regulation – for the purposes of the legitimate interests of the controller. I will retain this data for 10 years from the last part of the performance under the service contract, unless another legal regulation specifies the retention of documentation for a different period.
   3. All information provided by the client is confidential and will be treated as such. The provider uses this data for communication with the customer. Unless the customer gives written permission, the provider will not use the data for any purpose other than providing services, with the exception of the e-mail address, to which the provider may send commercial communications, as this procedure is permitted by § 7 para. 3 of Act No. 480/2004 Coll., on Information Society Services, unless the client refuses it. These communications may only relate to similar services and can be easily unsubscribed from (by sending a letter, e-mail, or by clicking on a link in the commercial communication). The provider will keep the e-mail address for a period of 3 years from the conclusion of the last contract.
   4. According to the Regulation, the client has the right to:
      • request information from the provider about what personal data is being processed, or request a copy of their personal data;
      • object to processing based on the legitimate interest of the provider;
      • request access to their data and have it updated, corrected, or request the restriction of processing;
      • request the erasure of their personal data – this erasure will only be carried out if the provider’s interests do not override the client’s privacy, or if it is not in conflict with legal regulations;
      • data portability, in the case of automated processing;
      • an effective judicial remedy if the client believes that their rights under the Regulation have been violated as a result of the processing of personal data in contravention of this Regulation;
      • lodge a complaint with the Office for Personal Data Protection.
7. FINAL PROVISIONS
   1. By entering the establishment, the customer agrees to their obligation to comply with the rules of work safety and risk prevention at the provider’s workplace and the obligation to follow the safety instructions of the serving massage therapist.
   2. These terms and conditions are drawn up in the Czech language and are governed by the Czech legal system; Czech courts are competent for any disputes.
   3. Validity and Effect
      These new General Terms and Conditions come into force and effect on May 11, 2020. The provider reserves the right to change the terms and conditions, but this does not change our rights and obligations that arose during the validity of the previous version of the terms and conditions.